Refund Policy

Overview

At Caldan Construction and Consultancy Firm, we are committed to delivering high-quality construction services and ensuring client satisfaction. This Refund Policy outlines our policies regarding payments, deposits, cancellations, and refunds for our services.

We understand that construction projects can be complex, and circumstances may change. We aim to be fair and reasonable while protecting our business interests and upholding our commitments to our clients.

Deposits and Payments

2.1 Deposit Requirements

A deposit is typically required before work begins on your project. The deposit amount is specified in your formal contract and is calculated as a percentage of the total project cost. This deposit is used to secure materials, schedule our team, and begin preliminary work.

2.2 Progress Payments

For larger projects, progress payments may be required at specific milestones. These payments reflect the value of work completed and materials delivered up to that point.

2.3 Final Payment

The final payment is due upon project completion and client sign-off. Final payment releases us from obligations and confirms project completion to your satisfaction.

Cancellation Policy

3.1 Client-Initiated Cancellation

If you need to cancel your project, we require written notice. The following applies:

• Before Work Commences — If you cancel before any work begins, your deposit will be refunded, less any expenses we have already incurred for materials, permits, or other preparations.
• After Work Commences — If you cancel after work has started, you will be billed for work completed and materials used up to the cancellation date. Any remaining deposit balance will be refunded.
• Project-Specific Terms — Your formal contract may contain specific cancellation terms. In case of conflict, the contract terms take precedence.

3.2 Company-Initiated Cancellation

We reserve the right to cancel a project if:

• There is a breach of contract by the client (e.g., non-payment)
• We are unable to proceed due to force majeure events
• You have provided false or misleading information
• We are unable to obtain necessary permits or approvals

In the event we cancel, we will refund any unused portion of your payments, less costs already incurred.

Refund Eligibility

Refunds are considered in the following circumstances:

• Overpayment — If you have overpaid, we will refund the excess amount within 14 business days of confirming the overpayment.
• Cancellation — As outlined in Section 3, refunds may be issued for cancellations, subject to deductions for work completed and materials used.
• Dissatisfaction — If you are unsatisfied with our work, we will work to resolve the issue. Refunds are only considered if we are unable to rectify the problem to your reasonable satisfaction.

Non-Refundable Items

The following are generally non-refundable:

• Custom Materials — Materials ordered specifically for your project
• Permits and Fees — Government permits and fees paid on your behalf
• Subcontractor Costs — Costs incurred for subcontractors already engaged
• Administrative Costs — Costs for project planning, design, and administration
• Work Completed — Work already performed cannot be refunded

Refund Process

To request a refund, please follow these steps:

1. Submit a Request — Contact us in writing (email or letter) with your project details and reason for the refund request.
2. Review — We will review your request within 5 business days and may request additional information or documentation.
3. Decision — We will communicate our decision within 10 business days of receiving your complete request.
4. Processing — If approved, refunds will be processed within 14 business days of our decision.

Refunds will be issued using the same payment method used for the original payment, unless otherwise agreed.

Dispute Resolution

If you disagree with a refund decision, you may escalate the matter through our dispute resolution process:

1. Contact us to discuss the issue and seek a resolution
2. If unresolved, you may request a meeting with management
3. If still unresolved, you may pursue mediation or arbitration as outlined in our Terms of Service

Contact Us

For refund inquiries, please contact us:

• Email: info.caldanconstruction@gmail.com
• Phone: +254703653010
• Address: Nairobi, Kenya

Please include your project reference number and details of your refund request for faster processing.

Policy Changes

We reserve the right to update this Refund Policy at any time. Changes become effective immediately upon posting. Please review this policy periodically for any updates.